Privacy Statement

This privacy statement applies to and officeatwork websites, services and products that collect data and display these terms, as well as their offline product support services. It does not apply to officeatwork sites, services and products that do not display or link to this statement or that have their own privacy statements.

Some products, services or features mentioned in this statement may not be available in all markets.

Cookies & Similar Technologies

officeatwork websites can use «cookies», which are small text files stored on your device, to help operate the sites and collect information about online activity. For instance, we use cookies to store your preferences and settings; help with for instance sign-in; combat fraud; and analyze site operations.

We also use web beacons to help deliver cookies and compile analytics. These may include web beacons from third-party service providers.

You have a variety of tools to control cookies and similar technologies, including:

  • Browser controls to block and delete cookies;
  • Controls from some analytics service providers to opt out of data collection through web beacons.

Information We Collect

officeatwork collects many kinds of information in order to operate effectively and provide you the best products, services and experiences we can.

We collect information when you register, sign in and use our sites and services. We also may get information from other companies.

We collect this information in a variety of ways, including from web forms, technologies like cookies, web logging and software on your computer or other device.

User account deletion or deactivation.

officeatwork does not have user accounts as such. To sign into our Apps you need a Microsoft or Office 365 account. Please consult Microsoft in case you want to have your user account deleted or deactivated. But for marketing reasons we might collect basic user information to be able to provide users with product and marketing information. If you wish to have your information deleted then please fill out this «User Information Deletion Request» form. Please be aware of that officeatwork is not collecting any user information of users with an active officeatwork subscription.

Information We Do Not Collect When Using Our Office Web Add-In Services

officeatwork collects no information regarding your data stored in for instance your SharePoint Online, Microsoft Teams, OneDrive, OneDrive for Business, Dynamics CRM etc.. Additionally, the architecture of our Web Add-Ins is constructed in a way that your data never gets transferred via any of our officeatwork servers or services.

We also do not collect any personal user data for licensed customers at all when interacting with the Add-Ins. This way we make sure that no GDPR relevant data of your users is ever stored on any of our servers or services.

How We Use Your Personal Information

officeatwork uses the information we collect to operate, improve and personalize the products and services we offer. Information collected through one officeatwork service may be combined with information collected through other officeatwork services to give you a more consistent and personalized experience in your interactions with us. We may also supplement this with information from other companies. For example, we may use services from other companies to help us derive a general geographic area based on your IP address in order to customize certain services to your geographic area.

We also may use the information to communicate with you, for example, informing you when a subscription is ending, letting you know when security updates are available or letting you know when you need to take action to keep your account active.

officeatwork provides many of our sites and services free of charge because they are supported by advertising. In order to make these services widely available, the information we collect may be used to help improve the advertisements you see by making them more relevant to you.

Reasons We Share Your Personal Information

We will share your personal information with your consent. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive or link accounts with another service.

We may share or disclose personal information with other officeatwork controlled subsidiaries and affiliates, and with vendors or agents working on our behalf or with officeatwork Partners during your evaluation of our solutions and services.  For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal information in order to provide those functions. In such cases, these companies must abide by our data privacy requirements and are not allowed to use the information for any other purpose.  We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.

Finally, we may access, disclose and preserve your personal information, including your private content (such as the content of your emails, other private communications or files in private folders), when we have a good faith belief that doing so is necessary to:

  • comply with applicable law or respond to valid legal process from competent authorities, including from law enforcement or other government agencies;
  • protect our customers, for example to prevent spam or attempts to defraud users of the services, or to help prevent the loss of life or serious injury of anyone;
  • operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or
  • protect the rights or property of officeatwork, including enforcing the terms governing the use of the services – however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of officeatwork, we will not inspect a customer’s private content ourselves, but we may refer the matter to law enforcement.

Please note that some of our sites and services include links to sites or services of third parties that have privacy practices different from those of officeatwork. If you submit personal information to any of those sites or services, your information is governed by the privacy statements of those third parties.

Display of Advertising

Many of our sites and services are supported by advertising.

Most of the online advertisements on officeatwork sites and services are displayed by officeatwork Advertising. When we display online advertisements to you, we will place one or more cookies on your computer in order to recognize your computer each time we display an ad to you. Because we serve advertisements on our own websites as well as those of our advertising and publisher partners, we are able to compile information over time about the types of pages, content and ads you, or others who are using your computer, visited or viewed. This information helps us select the ads we show you. For example, it helps us try to ensure that you do not see the same advertisements repeatedly. It also helps us select and display targeted advertisements that we believe may be of interest to you.

We also allow third-party ad companies, including other ad networks, to display advertisements on our sites. In some cases, these third parties may also place cookies on your computer, and may collect information about your online activities across websites or online services. These companies may offer you a way to opt out of ad targeting based on their cookies.

You should also be aware that some browsers have incorporated «Do Not Track» (DNT) features that, when turned on, send a signal in the browser header to websites and online services indicating that you do not wish to be tracked. It is up to the website or online service you visit (and any third parties providing advertising, content, or other functionality on the website or online service) to decide how it will interpret and treat the signal. However, there is not yet a common understanding of how to interpret the DNT signal. As a result, officeatwork does not currently respond to the browser DNT signals on its own websites or online services, or on third-party websites or online services where officeatwork provides advertisements, content or is otherwise able to collect information.

Communication Preferences

If you receive promotional email messages from us and would like to stop getting them in the future, you can do so by following the directions in that message.

Depending on the respective service, you may also have the option of proactively making choices about the receipt of promotional email, telephone calls, and postal mail from particular officeatwork sites or services.

Location Based Services

When you use a location based service or feature, available cell tower data, Wi-Fi data and Global Position System (GPS) data may be sent to officeatwork. officeatwork uses location information to provide the services you request, personalize your experience and improve officeatwork products and services.

Certain services may allow you to control when location information is sent to officeatwork or made available to others. In some cases, location information is essential to the service and may require uninstalling the feature or discontinuing the service to stop the sending of location information. Refer to the documentation that came with your device for information about how to turn off location features.

Support Data

Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes

Support may be provided through phone, email, or online chat. We may use Remote Access (RA), with your permission, to temporarily navigate your desktop. Phone conversations, online chat sessions, or Remote Access sessions with support professionals may be recorded and/or monitored. For RA, you may also access the recording after your session For Online Chat or RA, you may end a session at any time of your choosing.

Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by officeatwork, by contacting Support or through the email footer.

Some business customers may purchase enhanced support offerings (e.g. Premier etc.). These offerings are covered by their own contract terms and notices

Other Important Privacy Information

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